We stand behind all our products if your merchandise has a manufacturer's defect, you can return it to a CAA Store. An original receipt is required for a refund.
Without a receipt, product will be returned based on the lowest price the item was offered for sale within the 90 days preceding the return. Refunds will be applied to a CAA Merchandise Credit. You will be required to provide your name, telephone number and postal code for the transaction.
If you have any questions you can call our customer service team at 1-800-564-6222 and they can provide instructions on how to return your merchandise.
Luggage damages caused by airline carriers are not covered under most manufacturer’s warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim.