Frequently Asked Questions

To get started, you will need to create an account on ShopwithCAA. This account will capture your login information and will remember your Membership information and auto-fill your address for future orders. You will also be able to look-up the status of your orders. *Please note that this account is different than your CAASCO.com login.

As one of many perks, CAA Members receive discounted pricing when shopping in our online and retail locations.

There are different levels of discounts based on your CAA Membership type:

Basic Membership

Basic Members save every day with Member-exclusive pricing.

Plus Membership

Plus Members receive an additional 5% off the Member-exclusive pricing.

Premier and Corporate Membership

Premier and Corporate Members receive an additional 10% off the Member-exclusive pricing.

How do I become a Member?

Becoming a CAA Member is easy. You can sign up online or give us a call at 1-800-564-6222.

Free shipping is available for orders over $50 before taxes. A shipping charge of $10 is applied to orders under $50 before taxes. We ship within the province of Ontario via UPS.

Currently, we only ship within the province of Ontario, Canada. Due to agreement with other CAA clubs, we cannot sell items on this site to customers outside of Ontario.

Orders will be processed within 3 business days from time of order. Please allow an additional 1-3 business days for standard shipping via UPS within South Central Ontario.

An email confirmation will be sent with a tracking number after your order has been shipped.

At this time, we do not offer an in-store pick-up option.

Please see our online return policy for details.

We accept Visa, Visa Debit, MasterCard®, Debit MasterCard® and American Express® as forms of payment.

At this time, Members are not able to use CAA gift cards or CAA Dollars as forms of payment for online orders.*

*CAA Dollars Terms & Conditions

To earn and redeem CAA Dollars, you must be a current CAA Member in good standing (CAA Membership dues paid in full by membership expiry date). CAA Dollars cannot be converted into currency at any time, and cannot be used to purchase CAA Premium Batteries, or to pay any amounts owing on your CAA Rewards® MasterCard®. Do not let your membership lapse or you will forfeit any accumulated CAA Dollars. Your CAA Dollars will be automatically redeemed towards your CAA Membership renewal dues.

If your merchandise has a manufacturer's defect, please contact our customer service team at 1-844-811-0339 or visit your nearest CAA Store. Your order confirmation email will be required for a refund or replacement.

If you have any questions please contact customer service at 1-844-811-0339 or questions@shopwithcaa.com and our team will provide instructions on how to return your merchandise.

Airline Damage

Luggage damages caused by airline carriers are not covered under most manufacturer's warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim. The purchase of baggage insurance prior to your travel is also recommended.

Once your returned items have been received by our warehouse team, you should see your original form of payment credited within 10 business days.

Items purchased at ShopwithCAA can be returned in-store at any CAA South Central store location. You can find your closest CAA store here. Please see our online return policy for more details.