We are committed to providing excellent customer service at every opportunity.
We want you to love your CAA purchase, whether you purchased from a CAA Store or online. If you are not totally satisfied with your purchase for any reason you can return or exchange your online merchandise to any CAA store within the South Central Ontario region or through Canada Post using the pre-paid return label provided with your online purchase.
As a Member, you can enjoy the ability to return your purchase within 90 days from the date of purchase. As a non-member you are able to return your purchase within 30 days from the date of purchase.
A refund or exchange can be made for unused/unworn merchandise with the original proof of purchase. All items must be returned in their original packaging. Refunds will be returned to the same form of payment and card as the original purchase. You will be required to provide your name, telephone number and postal code for all return or exchange transactions.
If you wish to make a return and have lost your order number and/or confirmation proof of purchase, we can help locate your original order number by calling 1-844-811-0339. Once you have received your order number from customer service please print and include in the package with your returned merchandise. We will refund your credit card based once we have received your return to our warehouse. Items must be unused and unworn in their original packaging.
We stand behind all our products if your merchandise has a manufacturer's defect, you can return it to a CAA Store. An original receipt is required for a refund. If your merchandise has a manufacturer's defect within a reasonable amount of time, please return it to the CAA Store. An original receipt is required for a refund.
Without a receipt, product will be returned based on the lowest price the item was offered for sale within the 90 days preceding the return. Refunds will be applied to a CAA merchandise credit. You will be required to provide your name, telephone number and postal code for the transaction.
If you have any questions you can call customer service at 1-844-811-0339 and our team can provide instructions on how to return your merchandise.
Luggage damages caused by airline carriers are not covered under most manufacturer’s warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim. The purchase of baggage insurance prior to your travel is also recommended.