We are committed to providing excellent customer service at every opportunity.
We want you to love your CAA purchase, whether you purchased from a CAA Store or online. If you are not totally satisfied with your purchase for any reason, you can return or exchange your online merchandise to any CAA Store within the CAA South Central Ontario region or through Canada Post using the pre-paid return label provided with your online order.
As a Member, you can enjoy the ability to return your purchase within 90 days from the date of purchase. As a non-member, you are able to return your purchase within 30 days from the date of purchase.
A refund or exchange can be made for unused/unworn merchandise with the original proof of purchase. All items must be returned in their original packaging. Refunds will be returned inthe same form of payment and card as the original purchase. You will be required to provide your name, telephone number and postal code for all return or exchange transactions.
If you wish to make a return and have lost your order number and/or proof of purchase, call 1-844-811-0339 and we can help locate your original order number. Once you have received your order number from customer service, please print and include in the package with your returned merchandise. We will refund your credit card once we have received your return to our warehouse. Items must be unused and unworn in their original packaging.
