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Help and Frequently Asked Questions

Do you have a question? Below are some of the most frequently asked questions about our site. If your question doesn’t appear below, send us an email at questions@shopwithcaa.com and we’ll be happy to assist you.

What Is CAA Member Pricing?

As one of many perks, CAA Members receive discounted pricing when shopping in our online and retail locations.

There are different levels of discount based on CAA Membership type.

Basic Membership
As a Basic Member, you’ll receive a discounted price on CAA merchandise. The level of discount may vary based on the product.

Plus Membership
Plus Members receive an additional 5% off the Basic Membership discounted price.

Premier and Corporate Membership.
Premier and Corporate Members receives an additional 10% off the Basic Membership discounted price.

How do I become a Member?
Becoming a CAA Member is easy. You can sign up online or give us a call at 1-800-564-6222.

How Much Does Shipping Cost?

Free shipping is available for orders over $50 before taxes.

Shipping costs are charged for orders under $50 before taxes.The shipping charge is $10 within the provinces of Ontario for Canada Post Expedited delivery. Canada Post Xpresspost shippingis $15.

Do You Ship Outside of Canada?

Currently we only ship within the Province of Ontario, Canada.

When Will I Receive My Order?

Orders placed before 11:00 a.m. (EST) will be processed the same business day, all orders placed after this time will be processed the next business day.

Estimated delivery for standard shipping within South Central Ontario is 2-5 business days from the day the order was completed.

How Can I Track My Order?

An email confirmation will be sent with a tracking number after your order has been shipped.

Can I Have My Online Order Delivered to a CAA Store for Pick-up?

At this time, we do not offer an in-store pick-up option.

What Is Your Return Policy?

We are committed to providing excellent customer service at every opportunity.

We want you to love your CAA purchase, whether you purchased from a CAA Store or online. If you are not totally satisfied with your purchase for any reason, you can return or exchange your online merchandise to any CAA Store within the CAA South Central Ontario region or through Canada Post using the pre-paid return label provided with your online order.

As a Member, you can enjoy the ability to return your purchase within 90 days from the date of purchase. As a non-member, you are able to return your purchase within 30 days from the date of purchase.

A refund or exchange can be made for unused/unworn merchandise with the original proof of purchase. All items must be returned in their original packaging. Refunds will be returned inthe same form of payment and card as the original purchase. You will be required to provide your name, telephone number and postal code for all return or exchange transactions.

If you wish to make a return and have lost your order number and/or proof of purchase, call 1-844-811-0339 and we can help locate your original order number. Once you have received your order number from customer service, please print and include in the package with your returned merchandise. We will refund your credit card once we have received your return to our warehouse. Items must be unused and unworn in their original packaging.

What Forms of Payment Do You Accept Online?

We accept Visa, MasterCard and American Express credit cards.

Can Gift Cards and CAA Dollars®Be Redeemed Online?

At this time, Members are not able to use CAA gift cards or CAA Dollars as forms of payment for online orders.*

How Do You Handle Warranties?

If your merchandise has a manufacturer's defect, please call our customer service team at 1-844-811-0339 or visit your nearest CAA Store. A receipt or order number will be required for a refund.

Without a receipt, product will be refunded based on the lowest price the item was offered for sale within the 90 days preceding the return. Refunds will be applied to a CAA merchandise credit. You will be required to provide your name, telephone number and postal code for the transaction.

If you have any questions you can call customer service at 1-844-811-0339 and our teamcan provide instructions on how to return your merchandise.

Airline Damage

Luggage damages caused by airline carriers are not covered under most manufacturer’s warranty. It is recommended that damages be reported to a carrier representative prior to leaving the airport. Request a copy of the report to be attached to the warranty claim.The purchase of baggage insurance prior to your travel is also recommended.

How Long Will It Take to Receive the Refund?

Once your returned items have been received by our team at the CAA warehouse, you should see your refund within 4-6 business days.

Can I Return My Online Order to a CAA Store?

CAA stores within the CAA South Central Ontario region are able to accept online order returns and will process your refund. Ensure that you bring in your merchandise and order number and/or receipt.

You can find your closest CAA store here

*CAA Dollars Terms & Conditions

To earn and redeem CAA Dollars, you must be a current CAA Member in good standing (CAA Membership dues paid in full by membership expiry date). CAA Dollars cannot be converted into currency at any time, and cannot be used to purchase CAA Premium Batteries, or to pay any amounts owing on your CAA Rewards® MasterCard®. Do not let your membership lapse or you will forfeit any accumulated CAA Dollars. Your CAA Dollars will be automatically redeemed towards your CAA Membership renewal dues.